Refund Policy

Plain version: if the service did not work, tell us and we will sort it out. Below is the detail.

Try it free first

Every account gets 3 free minutes before paying anything, so you can see exactly what the videos look like. No card is needed for that.

EU and UK right of withdrawal

Consumers in the EU and the UK have 14 days to withdraw from a purchase. Because this is digital content delivered immediately, you expressly ask us to start straight away when you subscribe, and you accept that:

• if you withdraw within 14 days, we refund the part of the price matching the minutes you did not use;
• once the whole allowance for that period has been used, the right to withdraw no longer applies.

Everywhere else

Write to support@gifchat.app within 14 days of a charge. If you barely used the plan, we will normally refund it. If something on our side broke, we will refund it regardless.

Renewals

Cancel before a renewal date and you are not charged again. If a renewal catches you by surprise and you have not used any minutes in the new period, contact us and we will refund it.

Bought in the iPhone app

Purchases made inside the app are handled by Apple, and refunds have to be requested from Apple at reportaproblem.apple.com. We cannot refund an Apple purchase ourselves.

How to ask

Email support@gifchat.app from the address on your account, with the date of the charge. We reply within a few days. Refunds go back to the original payment method.